BAD MANAGEMENT BAD FOOD, VERY DIRTY - I have been to several SPA's in Europe ( Italy, Spain, Swiss, Austria ) and this is the worst ! They don't have hair caps, so the first thing we encountered entering the roof pool was hair on the floor, then a hair band with hair by the pool. The water could be hotter and with less chlorine. There is a long wait between the water jets and bubbles turning on and off, in both pools, so you have to wait for the next session for quite some time ( also the ceiling seems to be leaking from the roof pool and in a bad state .)  The Kraxen Stove did not work properly, and in our party of four, one did not work at all and another over heated,( burning my friend ) we called the staff and they offered me another session, ( my burned friend declined ! ) but within 10 minutes she came back to tell me my time was over in a very rude way ( normal time is 16 minutes ) saying that I already had 5 minutes from the previous session, the one that did not work !  The food was really bad, The starter we had was of olives, nuts and vegetable crisps, and the nuts were burned; then for main , I ordered chicken and lentil curry,  the chicken was very hard and dry ( it has been overcooked and it did not look fresh ) and the lentils were hard and undercooked ! we called the manager that could verify it and he offered to give me something else - I decided for a green salad, a much easier choice to get wrong; our friends had a mixed platter ( average ) and a desert that seems to be directly from a supermarket , a terrible chocolate tart very cold and a lemon mousse , very buttery and heavy on cream. They should offer a much better quality and lighter food. Most of the staff at the restaurant were very young and slow , with no proper training ( I have been in the restaurant business as a manager for several years ) though kind ( The young man who served us very kindly and promptly called the manager to check on my food ).  The only good thing was the quality of the massage I personally had with Shay, ( though my friends did not rate theirs as the best ) . On the way out the staff were rude and I waited behind the turnstile for her to come and tell me I could go. WILL NOT RETURN OR RECOMMEND ! We have been there yesterday October 12th, 2011.