Liz Austin | 6 Jan 2012, 19:54General ReviewI came to the Spa for the first time just before Christmas. I had been looking forward to it and I was disappointed - I won't be coming back. The staff were very good but the layout of the spa is badly thought through - we were so cold in the end that we didn't go for a shower, as it meant dragging everything to another floor and reusing wet towels. There were plasters floating in the main pool. One of the steam rooms smelled very odd - nasty, like urine. The floors weren't very clean. The stairs to the rooftop pool were closed which meant waiting for the lift - wet through and at 4 degrees this was no fun at all. For almost the same money I could visit a spa nearer home, with 15 different experiences, and stay for 5 hours. It is also much cleaner, with a much better design. As a Bath taxpayer at the time when the complex was developed, I'd really like to know why it's is so poorly thought through, and why such an opportunity has been missed.